Cancellation and Refund Policy

Effective August 20, 2026

Subscriptions

You may cancel monthly or annual Premium at any time through Profile → Manage Plan. Purchases made on iOS are managed by Apple; web purchases are managed by Stripe. Access normally continues until the end of the paid billing period. Cancel before the renewal date to avoid the next charge.

Trials

If a trial is shown before purchase, cancel before it ends to avoid the first charge. The exact trial end date appears in the Apple purchase sheet or Stripe checkout and subscription controls.

Refunds

Apple handles refund requests for purchases made through the App Store under Apple's policies. For web purchases, except where required by law, subscription charges are non-refundable once a billing period begins. Contact us about duplicate or technical billing errors.

Private sessions

You may reschedule a private session with at least 24 hours' notice. Missed sessions and cancellations with less than 24 hours' notice are normally non-refundable. If Ken Mentor cannot provide the purchased session, you may choose a new time or a full refund.

Contact

Billing help: support@kennethyepez.com.